Privacy policy

A-too Co., Ltd. (hereinafter referred to as "the company") recognizes the importance and social nature of personal information protection, and considers that it is the company's social responsibility and obligation to appropriately manage personal information.
Managers and employees abide by laws and other regulations related to personal information, and strive to properly protect personal information.
When you use the company, stores operated by the company, mail order sites, and services, you are deemed to agree to this Privacy Policy.

1. Definition of personal information

   In this Privacy Policy, "Personal Information" means the following information about a living person:
   (1) Information that can identify a specific individual through the name, date of birth, address, and other descriptions contained in the information
   (2) containing personal identification symbols

2. About acquisition of personal information

   When using the company's website, store, and service, the company will acquire your personal information for the following purposes, and share it with the use and third parties. When obtaining it, obtain it in an appropriate and fair way based on your own consent.
   (1) Provide services such as product sales, returns, reservations, payment settlement processing, and distribution (including sales history records and communication records, etc.)
   (2) It is used to provide services related to the return of unpurchasable products, investigation of the corresponding situation, and purchases (including records of purchase history and communication history, etc.)
   (3) To respond to inquiries and requests from customers (including records of inquiries, etc.)
   (4) Identity verification at the time of purchase and payment of purchase money (according to the Antiques Business Law and our regulations)
   (5) To use and participate in various services and activities provided by the company
   (6) For the company's sales, planning, promotion, and service activities
   (Send DMs, issue email magazines, send or collect surveys/questionnaires, etc.)
   (7) For notification of winnings and delivery of prizes in gift events, etc.
   (8) Contact for changing the purpose of use of personal information
   (9) To improve the service quality of stores and websites, and to create and analyze statistical data such as customer usage trends
   ※In addition, the acquired personal information may be processed to make it impossible to identify an individual and used as data. (For example: regional statistics of sales performance, etc.)
   (10) For the detection and prevention of fraud, misuse of the website, and illegal acts in the use of other services
   (11) Entrust a third party to handle the payment of purchase price to customers, delivery service and other functions on behalf of the customer

3. Provision of personal information to a third party

   In order to protect your personal information, we will manage it properly and will not disclose it to third parties except in the following cases. Third parties to be disclosed include third parties abroad.
   (1) When the customer agrees
   (2) When you are legally obliged to disclose your personal information
   (3) When the handling of personal information is entrusted to a business outsourcing company that has signed a personal information confidentiality agreement within the scope necessary to achieve the purpose of use disclosed to the customer
   In Surugaya, there are third parties such as the delivery company that delivers the products and the settlement company that performs the fee settlement as the consignor.
   The company entrusts the business required for credit card payment settlement to an external company, and has personal information (transaction number, name, phone number, email address, amount, credit card number, expiration date) for other purposes. However, the Company may disclose and provide personal information (name, address, telephone number, e-mail address, shipping address information, details of ordered products) to the entrusting company upon settlement request within the scope of business execution required for settlement of payment for goods .
   (4) When it is necessary to provide customer information to financial institutions for payment
   (5)本公司判断，信息的公开符合法令的遵守、利用规约和其他协议的引用、适用，或者是为了保护客户、本公司、第三者等的权利、财产、安全。
   This includes the exchange of information with businesses and other organisations to prevent fraud and credit risk.
   (6) When a business is inherited through business cooperation, merger, division, name change, sale, acquisition, etc.
   (7) When conducting business cooperation with a third party
   The company conducts business in close cooperation with its partners. For example, if you use the "Safe Deposit Service" at a franchise store that has signed a franchise contract with the company, or use the communication purchase service between the company and the franchise store, the company will provide the franchise store with information related to the transaction. Customer Information and Common Use. In addition, like a market exhibitor, we sometimes operate a store on Surugaya's website to provide services and sell products to customers. If you place an order with an exhibitor, your order information will be provided to the exhibitor and subject to the exhibitor's privacy policy.
   (8) When it is difficult to obtain the consent of the person in order to protect the life, body or property of the person.
   (9) When it is particularly necessary to improve public health or promote the healthy development of children, and it is difficult to obtain the consent of the individual.
   (10) When a state agency or a local public organization or a person entrusted by it needs to assist in the execution of affairs stipulated by laws and regulations, and the execution of the affairs may be affected with the consent of the individual

4. Arbitraryness with regard to personal information

   It is up to you to provide us with your personal information, but if you do not provide it, you may not be able to use some of the services we provide.

5. About management of personal information

   The company has set up a management person in charge of handling customer personal information, and will comply with laws and regulations related to customer personal information and internal company regulations, and will be careful in handling.
   We will take reasonable security measures and endeavour to manage appropriately so that customers' personal information will not be lost, tampered with, leaked, misappropriated, destroyed, etc. due to unauthorized access by third parties.

6. Disclosure of personal information, etc.

   When a customer requests the company to disclose, revise, delete, or stop using their own information, we will promptly investigate within a reasonable scope after confirming that it is the customer's own information, and respond based on the results.
   (1) Except in special circumstances, each request shall be accepted in writing.
   After the acceptance is over, the person in charge will contact you again.
   We will respond in writing after completing the process including submitting documents and verifying your identity.
   
   (2) At the time of acceptance, please provide the following information in order to complete the procedure.
   1) Name
   2) Address
   3) Phone number
   
   (3) Regarding these incidents, the reception desk of our company is the following personal information protection desk.
   
   〒421-0111
   317-1 Mariko Shinden, Suruga-ku, Shizuoka-shi, Shizuoka
   A-too Co., Ltd.
   To the person in charge of personal information protection window
   TEL0570-00-3015
   FAX054-251-3220
   Email for personal information inquiriesreference@suruga-ya.jp
   * A fee will be charged for the disclosure of personal information. We will notify the person who made the request (the name and address of the requester stated in the disclosure request form specified by the Company) in writing by delivery record mail.

7. About access log

   The access log contains the domain name and IP address of the person who accessed it, the type of browser, the number of accesses, etc., but by its nature, it does not contain any personally identifiable information. In principle, the access log is used as statistical data and will not be linked to your personal information.

8. About the security of personal information

   For your privacy and security, your registration information will be stored with your password. If required, we will use SSL as the communication encryption technology to protect data transmission. When the personal information you enter is sent, SSL encrypts the communication.
   It is important to you to protect your information and computer from unauthorized access. Make sure to log out when you're done using a computer you've shared with others.

9. About cookies

   Generally, cookies can record information about the user, the date and time of the last visit to the website, the number of visits to the website, etc. We use cookies to identify our customers and provide the following services.
   (1) Each time you use the company's website, the login process will be labor-saving.
   (2) Provide shopping cart service.
   Customers can restrict the use of cookies by setting their browser. In order to use the services provided by the company, the browser needs to be set to allow the acceptance of cookies.

10. Regarding the use of our services by minors

    (1) Regarding the sales service of the mail order website Surugaya, customers under the age of 20 can only use it with the consent of the guardian or guardian.
    (2) Regarding the purchase service of the mail order site Surugaya, high school students under the age of 18 and over cannot use it.
    (3) Regarding the purchase service of stores operated by the company (excluding mail order sites), customers under the age of 18 and even customers who are high school students over the age of 18 can only be purchased by the staff of the store with the consent of the parent. It can be used only after confirming the consent of the parent.

11. About changes

    We will comply with Japanese laws, regulations and other norms regarding the protection of personal information, and will continue to review and improve the content of this Privacy Policy. We may revise all or part of this Privacy Policy if we deem it necessary. These terms will be effective upon posting on our website.

Personal information manager
9-10 Hinode-cho, Aoi-ku, Shiz uoka-shi, Shizuoka
A-too Co., Ltd.Business managerNaomi Suzuki
TEL054-268-3000
MAILrecruit@a-too.co.jp

formulate, abolish
March 3, 2019